Job Description
Join Metro Solutions Group as a Weekend Customer Service Specialist and deliver exceptional experiences to our Philadelphia clients! We're seeking energetic professionals to support our growing team during peak weekend hours. Enjoy competitive pay, flexible scheduling, and a dynamic work environment while making meaningful connections with our diverse customer base. Perfect for students, parents, or career-changers seeking weekend opportunities.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with exceptional professionalism
- Process transactions and resolve billing issues using our CRM system
- Collaborate with weekday team members to ensure seamless service continuity
- Maintain accurate client records and documentation in compliance with regulations
- Participate in weekend inventory management and store presentation
- Contribute to weekend sales initiatives and promotional campaigns
- Provide feedback to improve weekend customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or retail experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities and conflict resolution skills
- Excellent verbal communication and active listening abilities
- Ability to work independently with minimal supervision
- Flexibility to work Saturdays and Sundays with rotating shifts
- Valid Pennsylvania driver's license for occasional off-site tasks