Job Description
Join MetroConnect Solutions as a Weekend Customer Service Specialist and become the voice of our premium brand! We're seeking dynamic individuals to deliver exceptional service during our busiest weekend hours. Enjoy a competitive hourly rate, flexible scheduling, and opportunities for career growth in our vibrant NYC headquarters. If you're passionate about customer satisfaction and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with weekend support teams for seamless handoffs
- Proactively identify upsell opportunities for premium services
- Maintain 95% customer satisfaction score metrics
Qualifications
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work independently under pressure
- Available Saturdays and Sundays (8am-8pm shifts)
- High school diploma or equivalent (college degree preferred)
- NYC residency required