Job Description
Join Metro Retail Solutions as a Weekend Customer Service Specialist and become the heartbeat of our Fort Worth operations! We're seeking dynamic individuals to deliver exceptional customer experiences during our busiest weekend hours. This flexible part-time role offers competitive pay, growth opportunities, and a supportive team environment.
What You'll Love:
- Consistent weekend schedule (Sat/Sun 8am-6pm)
- Comprehensive paid training
- Employee discounts and perks
- Positive team culture focused on work-life balance
Perfect for students, parents, or anyone seeking weekend flexibility without sacrificing professional growth!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with exceptional professionalism
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Resolve customer complaints with empathy and efficiency according to company standards
- Collaborate with weekend team to ensure seamless store operations and inventory management
- Execute promotional displays and merchandising activities during peak weekend traffic
- Document customer feedback and operational insights for weekly team reviews
- Maintain strict compliance with safety and security procedures
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or retail experience
- Strong verbal communication skills with clear phone etiquette
- Proficiency in POS systems and basic MS Office applications
- Ability to work independently and make sound decisions during peak hours
- Flexibility to adapt to changing priorities in a fast-paced environment
- Must be available to work both Saturday and Sunday shifts
- Valid Texas driver's license (for occasional inventory runs)