Job Description
Join TechFlow Solutions Inc., a leading tech support provider, as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support during our peak weekend hours. Enjoy competitive pay, flexible scheduling, and a dynamic team environment. Perfect for students or professionals seeking supplemental income. Apply today and become part of San Jose's thriving tech community!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and technical troubleshooting for B2B clients
- Maintain detailed case documentation in CRM systems
- Collaborate with on-call engineers for complex technical escalations
- Contribute to weekend service improvement initiatives
- Adhere to SLA metrics and quality assurance standards
Qualifications
- 1+ years customer service experience in tech or retail
- Exceptional communication skills in English (bilingual Spanish a plus)
- Proficiency with Zendesk, Salesforce, or similar platforms
- Ability to work independently during weekend shifts
- Basic technical troubleshooting knowledge
- High school diploma or equivalent (college preferred)
- Positive attitude under pressure