Job Description
Join our dynamic team at Urban Retail Solutions as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional service during our busiest weekend hours. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of San Francisco. Perfect for students or those seeking weekend-only opportunities with growth potential.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Process transactions and resolve billing issues efficiently
- Assist with inventory management and store operations
- Train new weekend staff on company protocols
- Collaborate with weekday team to ensure seamless operations
- Maintain accurate customer records in CRM system
- Support special weekend events and promotions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Availability for all weekend shifts (Sat/Sun 8am-8pm)
- Proficient with POS systems and Microsoft Office
- Strong problem-solving and communication skills
- Ability to work independently in fast-paced environment
- Basic math skills for transaction handling
- Positive attitude with customer-first mindset