Job Description
Join our dynamic team at Apex Retail Solutions as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional customer experiences during our peak weekend hours. This role offers competitive pay, flexible scheduling, and opportunities for growth in a fast-paced retail environment. If you thrive in customer-facing roles and value work-life balance, this position is perfect for you.
Responsibilities
- Provide exceptional customer service across multiple channels (in-person, phone, chat)
- Process transactions accurately and efficiently using POS systems
- Resolve customer inquiries and complaints with empathy and professionalism
- Assist with inventory management and stock replenishment
- Collaborate with weekend team members to maintain store standards
- Support visual merchandising initiatives during weekend shifts
- Document customer feedback and operational insights
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or retail experience
- Strong communication and interpersonal skills
- Ability to work weekends (Saturday/Sunday) with flexibility
- Proficiency with POS systems and basic technology
- Exceptional problem-solving and conflict resolution abilities
- Valid North Carolina driver's license (if required for logistics)
- Ability to stand for extended periods and lift up to 25 lbs