Job Description
Join our dynamic team as a Weekend Customer Service Specialist in Charlotte! We're seeking energetic professionals to deliver exceptional client experiences during our peak weekend hours. This role offers competitive pay, flexible scheduling, and opportunities for growth in a supportive environment. If you thrive in fast-paced settings and value customer satisfaction, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat
- Process transactions and resolve billing discrepancies
- Collaborate with cross-functional teams to escalate complex issues
- Maintain accurate customer records in CRM systems
- Contribute to weekend team performance metrics
- Assist with inventory management and merchandising
- Participate in weekend staff training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficient in Microsoft Office Suite
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexible availability (Saturdays/Sundays, 8am-8pm)
- Positive attitude and professional demeanor
- Basic knowledge of retail operations preferred