Job Description
Join our dynamic team at Urban Solutions Inc., a leading tech service provider in Boston's Innovation District. We're seeking passionate Weekend Customer Service Specialists to deliver exceptional experiences during our peak weekend operations. This role offers competitive compensation, flexible scheduling, and opportunities for career advancement in a fast-paced environment.
As a key member of our weekend support team, you'll be the face of our brand, ensuring seamless customer interactions while maintaining our high service standards. Enjoy weekends off during the week and work-life balance that fits your schedule.
Responsibilities
- Provide exceptional in-person customer support at our Boston service center
- Resolve technical issues and troubleshoot client inquiries efficiently
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to ensure weekend operations run smoothly
- Uphold company safety protocols and service excellence standards
- Support inventory management and weekend store operations
- Document customer interactions and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or retail experience
- Strong problem-solving and conflict resolution abilities
- Proficiency with POS systems and basic tech troubleshooting
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Flexible schedule availability (weekends and holidays)
- Valid driver's license (for occasional errands)