Job Description
Join our dynamic team as a Weekend Customer Service Specialist in Raleigh! We're seeking energetic professionals to deliver exceptional service during peak weekend hours. This role offers flexible scheduling, competitive pay, and growth opportunities within our rapidly expanding company. Enjoy weekends while making a meaningful impact on our customer experience.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during weekend shifts
- Process transactions and resolve billing issues efficiently
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain accurate customer records in our CRM system
- Identify upsell opportunities and contribute to weekend sales targets
- Train weekend support staff on service protocols
Qualifications
- Minimum 1 year customer service experience
- Strong conflict resolution and communication skills
- Ability to work independently in a fast-paced weekend environment
- Proficiency with CRM software and Microsoft Office Suite
- Flexible availability including Saturdays and Sundays
- High school diploma or equivalent required
- Experience in SaaS or tech support preferred