Job Description
Join our dynamic team as a Weekend Customer Service Specialist at Denver Tech Solutions! We're seeking energetic professionals to deliver exceptional support during our peak weekend hours. This role offers competitive pay, flexible scheduling, and the opportunity to work with cutting-edge technology in Denver's vibrant tech hub. Enjoy weekends off while making a meaningful impact on our clients' experience.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during weekend shifts
- Resolve technical issues with software products and provide troubleshooting guidance
- Document interactions accurately in CRM systems and escalate complex cases
- Collaborate with weekday teams to ensure seamless customer handoffs
- Maintain high satisfaction scores through personalized service solutions
- Participate in weekend training sessions to enhance product knowledge
Qualifications
- 2+ years in customer service or technical support role
- Weekend availability (Saturday/Sunday, 8 AM - 6 PM)
- Proficiency with CRM platforms (Salesforce preferred)
- Excellent problem-solving and communication skills
- Ability to work independently in a fast-paced environment
- Basic technical aptitude for software troubleshooting
- High school diploma or equivalent; college degree preferred