Job Description
Join our dynamic team at Charlotte Connects Solutions, where we're revolutionizing customer engagement! We're seeking a Weekend Customer Service Specialist to deliver exceptional experiences during our peak weekend hours. This role is perfect for individuals seeking flexible scheduling without sacrificing professional growth. Enjoy competitive pay, comprehensive training, and a vibrant team environment while serving Charlotte's growing tech and retail sectors.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during weekend shifts (Sat-Sun)
- Resolve technical issues and provide product support for SaaS platforms
- Document interactions accurately in CRM systems
- Collaborate with weekday teams for seamless handovers
- Identify upsell opportunities for premium services
- Maintain 95% customer satisfaction score
- Participate in weekend team meetings and training sessions
Qualifications
- 1+ years customer service or technical support experience
- Strong troubleshooting skills for digital platforms
- Exceptional verbal and written communication abilities
- Proficiency with CRM software (Salesforce experience preferred)
- Ability to work independently with minimal supervision
- Flexible availability for weekend shifts (6AM-2PM or 2PM-10PM)
- High school diploma or equivalent; college degree preferred