Job Description
Join our dynamic team at Capital Connect Solutions as a Weekend Customer Service Specialist! We're seeking passionate individuals to deliver exceptional service during our high-traffic weekend shifts. Enjoy competitive pay, flexible scheduling, and the opportunity to work in DC's vibrant business district while supporting our diverse clientele. Perfect for students, parents, or anyone seeking weekend work-life balance.
Why Work With Us? Comprehensive training, advancement opportunities, and a collaborative environment. Our weekend team enjoys exclusive quarterly team-building events and performance-based bonuses.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with weekday teams to ensure seamless service continuity
- Contribute to weekend-specific process improvements
- Meet/exceed individual and team performance metrics
- Participate in weekend cross-functional training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software and MS Office Suite
- Ability to thrive in fast-paced weekend environments
- Flexibility to work Saturdays and Sundays (7am-7pm shifts)
- Basic knowledge of DC metro area a plus
- Passion for delivering outstanding customer experiences