Job Description
Are you looking for a weekend job in New York that offers flexibility and growth?
Apex Operations Solutions is currently seeking dedicated Weekend Customer Service Representatives to join our dynamic team in the heart of New York City. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
Our weekend shift roles provide a perfect work-life balance for students or professionals seeking additional income. Join a company that values your time and invests in your future.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues efficiently and professionally.
- Maintain accurate records of all interactions and transactions in our CRM system.
- Collaborate with the support team to ensure seamless weekend coverage.
- Process orders, returns, and exchanges according to company policy.
- Provide product and service information to help customers make informed decisions.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal communication and active listening skills.
- Proficiency with computers and standard office software.
- Ability to work independently with minimal supervision.