Job Description
Are you seeking a rewarding career with flexible hours? Apex Support Solutions is currently hosting a Hiring Event for our Weekend Shift team in Minneapolis. We are looking for passionate individuals to join our dynamic workforce and provide exceptional support to our clients.
As a Weekend Shift Associate, you will play a crucial role in ensuring our customers have a seamless experience. We pride ourselves on our inclusive culture, competitive benefits package, and opportunities for career advancement.
Why Join Us?
- Competitive Pay: Earn $18.00 - $24.00 per hour based on experience.
- Flexible Scheduling: Focus on your weekend with guaranteed hours.
- Benefits: Comprehensive health, dental, and vision insurance.
- Professional Growth: Clear pathways for promotion and skill development.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during weekend hours.
- Resolve customer issues and complaints efficiently while maintaining a professional and empathetic tone.
- Process returns, exchanges, and service requests accurately in the CRM system.
- Collaborate with the support team to identify and implement process improvements.
- Document all interactions and customer feedback in the company database.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, retail, or call center environments is preferred but not required.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) and some holidays.
- Proficiency with computer systems, Microsoft Office Suite, and CRM software.
- Must be reliable, punctual, and able to work independently.