Job Description
Are you looking for a rewarding career with flexible hours?
LogiStream Logistics is currently seeking a dedicated Weekend Customer Service Representative to join our growing team in Charlotte, NC. We pride ourselves on delivering top-tier logistics support, and we are looking for individuals who are ready to hit the ground running with an immediate start. This role offers a competitive hourly wage, a dynamic work environment, and the chance to work with a forward-thinking company.
As a Weekend Representative, you will be the face of our company during our peak operational hours, ensuring our clients receive the exceptional service they deserve. If you thrive in a fast-paced setting and want to advance your career in customer operations, we want to hear from you.
Responsibilities
- Manage and respond to a high volume of customer inquiries via phone, email, and live chat during weekend shifts.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Resolve complex customer issues and escalate critical matters to the supervisor when necessary.
- Maintain accurate and up-to-date customer records in the CRM database.
- Collaborate with the warehouse and fulfillment teams to ensure seamless order processing.
- Provide exceptional service that aligns with LogiStream’s core values and brand standards.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous experience in customer service, support, or logistics is a plus but not required.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) and occasional holidays.
- Proficiency in Microsoft Office Suite and CRM software.
- Proactive problem-solving skills and a positive attitude.