Job Description
Join Omaha Connect Solutions as a Part-Time Remote Customer Support Specialist and become a vital part of our dynamic team! We're urgently seeking empathetic and tech-savvy individuals to deliver exceptional service to our growing client base. Enjoy the flexibility of remote work while making a real impact in our Omaha-based community. This is your opportunity to build a rewarding career with a company that values your growth and work-life balance.
Why Work With Us?
- Competitive hourly pay plus performance incentives
- Flexible 20-30 hour weekly schedules
- Full remote work with provided equipment
- Comprehensive training and career development
- Health benefits for part-time employees
Responsibilities
- Respond to customer inquiries via email, chat, and phone with exceptional professionalism
- Resolve technical issues and troubleshoot product problems efficiently
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to address escalated concerns
- Continuously improve processes through customer feedback analysis
- Meet or exceed monthly performance metrics for resolution times and satisfaction
- Participate in weekly team training sessions and knowledge sharing
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet connection and quiet workspace
- Ability to work independently with minimal supervision
- Available for evening/weekend shifts as needed