Job Description
Join our dynamic team as a Weekend Customer Service Representative and enjoy work-life balance with weekends off during the week! We're seeking a friendly, tech-savvy professional to deliver exceptional service to our diverse community. This role offers flexible scheduling, competitive pay, and opportunities for growth. If you thrive in fast-paced environments and want to make a difference, apply today!
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Process transactions accurately using our CRM system
- Resolve customer inquiries and escalate complex issues appropriately
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed records of interactions and resolutions
- Support weekend events and community outreach initiatives
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in a fast-paced setting
- Proficiency with Microsoft Office Suite and CRM platforms
- Excellent verbal/written communication skills in English
- Ability to work independently and manage multiple priorities
- Flexible availability including Saturdays and Sundays
- Basic knowledge of Fresno community resources a plus