Job Description
We are seeking a dedicated Weekend Customer Experience Specialist to join our elite team in the vibrant heart of Miami, FL. If you thrive in a fast-paced environment and enjoy delivering exceptional service on your days off, this is the role for you.
As a key member of our support team, you will be the face of our brand, ensuring our clients receive the highest level of care during the weekend peak hours. We offer a premium work culture that values professional growth, flexibility, and work-life balance.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Flexible weekend schedules (Saturday & Sunday).
- Modern, collaborative workspace in Downtown Miami.
- Opportunity for full-time conversion based on performance.
Responsibilities
- Resolve complex customer inquiries with speed and professionalism.
- Utilize CRM software to track customer interactions and feedback.
- Collaborate with internal teams to implement process improvements.
- Handle ticket escalations with a focus on de-escalation and satisfaction.
- Contribute to a positive team culture and assist peers during shifts.
- Ensure all service levels are met according to KPI standards.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or support roles preferred.
- Excellent verbal and written communication skills.
- Available to work Saturdays and Sundays.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Ability to work independently with minimal supervision.