Job Description
Urgent Hiring Event! We are actively recruiting for Technical Support Specialists in Charlotte, North Carolina. Join a dynamic team dedicated to delivering top-tier IT solutions to our diverse clientele.
If you are looking for immediate employment with a company that values growth, innovation, and a supportive culture, this is your opportunity. Don't miss out on this chance to advance your career in a high-demand field.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat, resolving issues efficiently.
- Diagnose and troubleshoot hardware and software problems on various operating systems.
- Document detailed technical interactions and resolutions in the CRM system.
- Collaborate with senior engineers to escalate complex issues and ensure client satisfaction.
- Conduct remote sessions to guide users through software installations and updates.
- Maintain a deep knowledge base of company products and services to assist with queries.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- 1-3 years of experience in technical support, IT help desk, or customer service.
- Strong proficiency in Windows and macOS operating systems.
- Excellent verbal and written communication skills with a focus on clarity.
- Ability to work flexible hours, including evenings and weekends, as required.
- Strong problem-solving mindset and the ability to multitask in a fast-paced environment.