Job Description
Join our dynamic team immediately! Louisville Tech Solutions is urgently seeking talented Part-Time Remote Customer Specialists to deliver exceptional support experiences. This flexible role offers competitive compensation and the freedom to work from anywhere in the United States.
As a cornerstone of our customer success team, you'll resolve inquiries, troubleshoot technical issues, and build lasting relationships. We provide comprehensive training and a collaborative virtual environment where your contributions directly impact our growth.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Flexible scheduling (20-30 hours/week)
- Full remote work setup provided
- Career advancement opportunities
- Health and wellness stipend
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and provide step-by-step guidance
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Identify upsell opportunities based on customer needs
- Continuously improve processes through feedback and analysis
- Maintain high customer satisfaction metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (remote preferred)
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (Salesforce a plus)
- Ability to work independently with minimal supervision
- Strong typing speed (40+ WPM)
- Reliable high-speed internet connection
- Available to work evenings/weekends as needed