Job Description
We are urgently hiring a motivated Part-Time Customer Support Specialist to join our dynamic team in New York, NY. In this role, you will serve as the voice of our brand, providing exceptional service to our clients while enjoying a flexible schedule. If you are detail-oriented and thrive in a fast-paced environment, we want to hear from you.
Why Apply?
- Flexible part-time schedule.
- Competitive hourly rate ($22-$28/hr).
- Opportunities for professional growth within the company.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently while maintaining a positive tone.
- Accurately document all interactions and transactions in the CRM system.
- Identify customer needs and provide appropriate solutions or escalate when necessary.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Stay updated on product knowledge and company policies.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Previous customer service experience is a plus but not required.
- Proficiency in Microsoft Office Suite and CRM software (Salesforce, Zendesk, etc.).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.