Job Description
We are looking for a dedicated and friendly Part-Time Customer Support Specialist to join our dynamic team in Orlando, Florida. If you are passionate about delivering exceptional service and solving problems, we want to hear from you! We are urgently hiring and ready to add a team member who is ready to hit the ground running.
In this role, you will serve as the first point of contact for our clients, ensuring their needs are met with efficiency and empathy. We offer a competitive hourly wage, flexible scheduling, and a collaborative work culture that values your contribution.
Why Join Us?
- Competitive pay: $18 - $22/hour
- Flexible part-time hours to fit your lifestyle
- Opportunity for growth within the company
- Modern, remote-friendly office environment
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Accurately log customer interactions, feedback, and account updates into the CRM database.
- Collaborate with internal teams to escalate complex issues and ensure comprehensive solutions.
- Maintain a deep knowledge of company products and services to provide accurate information.
- Assist with processing returns, exchanges, and general account maintenance.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or a related field.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
- Must be available for a flexible schedule, including weekends or evenings if required.