Job Description
Urgently Hiring Part-Time Professionals in Long Beach, CA! Join Coastal Solutions Group's dynamic team as a Customer Service Specialist. We're seeking energetic individuals to deliver exceptional client experiences while supporting our growing operations. This direct hire opportunity offers flexible scheduling and competitive compensation in a collaborative environment.
As a key member of our customer success team, you'll become the face of our brand, resolving inquiries with professionalism and efficiency. No weekends or holidays required! Apply today to start your career with a company that values growth, work-life balance, and community impact.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat with 98% satisfaction rate
- Resolve billing inquiries, product questions, and service issues within SLA timeframes
- Process orders, returns, and exchanges using our CRM system
- Collaborate with sales and support teams to resolve complex client issues
- Document interactions and maintain accurate customer records in Salesforce
- Contribute to process improvement initiatives to enhance service efficiency
Qualifications
- Minimum 1 year customer service or retail experience
- Proficient with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution expertise
- High school diploma or equivalent; college degree preferred
- Flexible availability including weekday evenings and Saturdays
- Positive attitude with ability to thrive in fast-paced environments