Job Description
We are currently Urgently Hiring for Part Time Customer Service Representatives in Atlanta, GA. Join a dynamic team dedicated to providing exceptional support to our clients. This is a Direct Hire opportunity offering competitive pay, flexible scheduling, and a professional work environment.
As a key member of our support team, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. We are looking for motivated individuals who thrive in a fast-paced setting and are eager to grow with a leading industry player.
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and chat with a focus on first-call resolution.
- Resolve complex customer issues by investigating problems, identifying root causes, and implementing effective solutions.
- Accurately document all customer interactions, transactions, and comments in our CRM database.
- Collaborate with cross-functional teams to escalate issues and improve service delivery processes.
- Maintain a deep knowledge of company products, services, and policies to provide accurate information.
- Assist in training new hires and participating in team meetings to drive performance improvement.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, retail, or administrative support is highly desirable.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Ability to multitask effectively in a busy environment while maintaining attention to detail.
- Flexibility to work varying shifts, including weekends and holidays as required.