Job Description
Join our dynamic team in San Jose as a Part-Time Customer Service Representative! We're urgently hiring motivated individuals to deliver exceptional client experiences while supporting our tech clients' needs. This direct-hire position offers flexible scheduling and competitive compensation. Perfect for students or professionals seeking work-life balance without sacrificing growth opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues using knowledge base resources and escalation protocols
- Update and maintain accurate customer records in CRM systems
- Collaborate with technical teams to address complex client concerns
- Meet performance metrics for response time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Excellent written and verbal communication skills
- Ability to multitask in fast-paced environments
- Basic troubleshooting knowledge of tech products
- Flexible availability including weekend shifts