Job Description
Are you a night owl with a passion for technology? Apex Operations Group is urgently hiring a Night Shift IT Specialist to join our elite 24/7 support team in Atlanta, GA.
We are seeking a dedicated problem-solver who thrives in a high-pressure, fast-paced environment. As a key member of our technical team, you will ensure our infrastructure remains robust and our clients receive seamless support during off-hours. We offer a competitive salary, comprehensive benefits package, and a culture that rewards innovation and dedication.
Responsibilities
- Monitor system health and performance metrics throughout the night shift to ensure 99.9% uptime.
- Resolve incoming IT support tickets and technical issues with speed and accuracy.
- Perform routine system backups, patch management, and security audits.
- Collaborate with the day shift team to ensure seamless handovers of critical incidents.
- Document all incidents, resolutions, and technical procedures in our ticketing system.
- Conduct remote troubleshooting and direct on-site technical support as needed.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or a related technical field.
- Strong knowledge of Windows Server, Active Directory, and network protocols (TCP/IP).
- Proven ability to troubleshoot hardware and software issues independently.
- Excellent communication skills and a customer-first approach to support.
- Must be available to work rotating night shifts (e.g., 11:00 PM – 7:00 AM).
- Relevant certifications (CompTIA A+, Network+, Security+) are a plus.