Job Description
Join our dynamic team immediately! TechSolutions Inc. is urgently hiring a talented IT Support Specialist for direct hire in Charlotte, North Carolina. This is your chance to launch your career with a forward-thinking company offering competitive compensation and rapid growth opportunities.
We're seeking a proactive problem-solver to maintain our IT infrastructure and deliver exceptional user support. If you're passionate about technology and thrive in fast-paced environments, apply today!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems across 150+ workstations
- Provide Tier 1-2 technical support via phone, email, and in-person requests
- Manage Active Directory accounts, permissions, and group policies
- Document IT procedures and maintain updated knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Implement security protocols and conduct regular system audits
- Train staff on new technologies and best practices
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification required (Security+ preferred)
- Proficiency in Microsoft 365 and cloud services (Azure/O365)
- Strong diagnostic skills with hardware/network troubleshooting
- Excellent communication and customer service abilities
- Experience with Service Desk ticketing systems (e.g., Jira, ServiceNow)
- Ability to lift 30lbs and work flexible hours during system outages