Job Description
We're urgently seeking a dynamic IT Support Specialist to join our Nashville team immediately. This is your chance to launch your career in a fast-paced tech environment with competitive compensation and growth opportunities. Perfect for candidates ready to hit the ground running!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage helpdesk tickets and resolve user issues within SLAs
- Deploy and configure new workstations and mobile devices
- Conduct security audits and implement compliance protocols
- Document IT procedures and maintain system documentation
- Collaborate with cross-functional teams on technology initiatives
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows/macOS administration
- Strong troubleshooting and diagnostic skills
- Experience with helpdesk systems (ServiceNow preferred)
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional weekends