Job Description
Immediate opportunity available in San Francisco! Join our dynamic team at NOLA Tech Solutions as a Customer Service Representative. We're seeking passionate individuals to deliver exceptional support experiences while driving customer satisfaction and loyalty. This urgent opening offers rapid onboarding with competitive compensation and comprehensive benefits package. Perfect for career changers or those seeking immediate employment in the thriving tech hub of California.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve technical issues and product questions with efficiency
- Document cases accurately in CRM systems while maintaining SLAs
- Collaborate with technical teams to escalate complex problems
- Proactively identify upsell opportunities to enhance customer value
- Participate in weekly performance improvement sessions
- Maintain 95% customer satisfaction score metrics
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficient in Microsoft Office and CRM software
- Strong problem-solving abilities with attention to detail
- Exceptional communication skills (written and verbal)
- Ability to work flexible shifts including weekends
- Basic knowledge of tech products preferred
- Must pass background check and drug screening