Job Description
Immediate opportunity for a motivated IT Support Specialist in Austin, TX! We're urgently hiring to join our dynamic tech team and hit the ground running. If you're passionate about solving technical challenges and thrive in fast-paced environments, this is your chance to make an immediate impact. No delays – start your career with us today!
Responsibilities
- Provide first-level technical support for hardware, software, and network systems
- Diagnose and resolve user issues efficiently via phone, email, and in-person
- Deploy and configure new equipment including laptops, printers, and peripherals
- Maintain and update documentation for IT assets and procedures
- Collaborate with senior engineers on complex system implementations
- Monitor system performance and proactively address potential issues
- Train employees on new technologies and best practices
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- 2+ years of hands-on IT support experience
- Proficiency with Windows OS, Microsoft Office 365, and network troubleshooting
- Strong customer service skills with ability to communicate technical concepts clearly
- Certification in CompTIA A+, Network+, or Microsoft 365 preferred
- Ability to prioritize tasks and manage multiple projects simultaneously
- Valid driver's license for occasional off-site support