Job Description
We are urgently hiring motivated individuals for our Entry Level Customer Support team in Charlotte, North Carolina. If you are looking for a career with growth potential and no prior experience is required, we want to hear from you!
At Apex Solutions Group, we believe in investing in our team members. You will receive comprehensive training to help you succeed in a fast-paced, professional environment. Join us in shaping the future of customer service and enjoy competitive benefits, including health insurance, paid time off, and a clear pathway for advancement.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on high-quality support.
- Resolve customer issues and complaints efficiently while maintaining a positive, empathetic attitude.
- Accurately document all customer interactions and transactions in our CRM system.
- Collaborate with team members to develop solutions and improve service delivery processes.
- Assist in training new hires and sharing best practices with the support team.
- Meet daily and weekly performance metrics regarding call volume and customer satisfaction.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Reliable internet connection and a quiet workspace are required for remote candidates.
- Willingness to learn new software and adapt to changing company policies.