Job Description
Join a Top-Tier Team in Atlanta, GA!
Apex Digital Solutions is urgently hiring for our Entry-Level Customer Success Representative position. We are looking for ambitious, driven individuals who are eager to start a career in the tech industry. Even if you have no prior experience, we provide comprehensive training and a clear path for growth. If you are a quick learner with a passion for helping others, we want to hear from you.
Why Apply?
- Zero Experience Required: We train you from the ground up.
- Competitive Pay: Earn a solid base salary with performance bonuses.
- Career Growth: We promote from within; many of our managers started in this exact role.
- Modern Environment: Work in a dynamic, collaborative office in the heart of Atlanta.
Responsibilities
- Client Support: Serve as the primary point of contact for new and existing clients via phone and email, ensuring high levels of customer satisfaction.
- Issue Resolution: Assist customers with inquiries regarding our services, troubleshooting basic technical issues, and escalating complex problems to senior management.
- Data Management: Maintain accurate and up-to-date client records in our CRM system, ensuring data integrity for all team members.
- Training: Actively participate in daily training sessions, shadowing opportunities, and team workshops to enhance product knowledge and soft skills.
- Feedback Loop: Gather feedback from clients and communicate valuable insights to the product and marketing teams to help improve our offerings.
- Collaboration: Work closely with the sales and technical support teams to ensure a seamless onboarding experience for new clients.
Qualifications
- Education: High school diploma or GED required; Bachelor’s degree preferred but not mandatory.
- Computer Skills: Basic proficiency with computers and Microsoft Office Suite (Word, Excel, Outlook).
- Communication: Exceptional verbal and written communication skills with a professional demeanor.
- Attitude: A positive, eager-to-learn mindset and a strong desire to succeed in a fast-paced environment.
- Reliability: Ability to work full-time hours (Monday - Friday) and commit to a 90-day training program.
- Location: Must be willing to work in our Atlanta, GA office (Hybrid work model available after training).