Job Description
Are you looking to kickstart your career in the heart of Atlanta?
We are a fast-growing technology firm seeking motivated individuals to join our dynamic Customer Support team. This is a fantastic opportunity for recent graduates or anyone looking to enter the workforce with no prior experience required.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive training program to get you up to speed quickly.
- Health, dental, and vision insurance available.
- Career growth opportunities within the company.
- Modern office environment in downtown Atlanta.
If you have a positive attitude and a desire to learn, we want to hear from you. Apply today and take the first step towards a rewarding career!
Responsibilities
- Answer high-volume incoming calls and emails regarding products and services.
- Resolve customer inquiries and complaints efficiently and professionally.
- Document all customer interactions and account updates accurately in the CRM system.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Identify opportunities to upsell or cross-sell relevant products to clients.
- Maintain a deep knowledge of company policies and product specifications.
Qualifications
- High school diploma or equivalent required.
- No prior experience necessary; we provide full training.
- Excellent verbal and written communication skills.
- Proficient in using computers and navigating web browsers.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work flexible hours, including weekends and holidays if required.