Job Description
Join our dynamic team at Metro Dynamics Solutions where we're urgently seeking a Customer Service Specialist to fill an immediate opening in Atlanta. This is your chance to launch your career with a forward-thinking company offering competitive compensation and rapid growth opportunities. Don't miss this opportunity to make an immediate impact!
Responsibilities
- Handle high-volume inbound/outbound customer calls with exceptional professionalism
- Resolve complex customer inquiries using CRM systems and multi-channel support
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain accurate customer records
- Identify process improvement opportunities to enhance customer satisfaction
- Meet/exceed monthly performance metrics for resolution times and CSAT
Qualifications
- Minimum 2 years customer service experience in fast-paced environments
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to thrive under pressure during peak demand periods
- High school diploma or equivalent; associate degree preferred
- Proven problem-solving abilities with attention to detail
- Flexibility to work evenings/weekends as needed