Job Description
Are you looking for a rewarding career opportunity in Boston, MA? We are currently hiring immediately for our Entry-Level Customer Support team. We are looking for motivated individuals who are eager to learn and grow within a dynamic corporate environment. Whether you are just starting your career or looking to make a switch, we provide comprehensive training and a clear path for advancement. Join a company that values your potential and invests in your future.
Responsibilities
- Customer Support: Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Problem Resolution: Assist customers with product information, order status, and account issues to ensure satisfaction.
- Order Processing: Accurately process and verify customer orders and transactions using internal software systems.
- Data Entry: Maintain accurate and up-to-date customer records and internal databases.
- Communication: Collaborate with team members and supervisors to improve service processes and customer experience.
- Feedback Collection: Gather customer feedback and relay insights to management to help improve our services.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Experience: No prior experience required; we value attitude and willingness to learn over experience.
- Skills: Basic computer literacy and proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Communication: Strong verbal and written communication skills with the ability to interact effectively with diverse groups.
- Work Ethic: Self-motivated, detail-oriented, and able to work in a fast-paced team environment.
- Reliability: Must be available to work flexible hours, including weekends and holidays if required.