Job Description
We are urgently hiring for a dynamic Customer Service Representative to join our growing team in Memphis, Tennessee. If you are looking for immediate employment with a company that values your hard work and dedication, this is the opportunity for you.
At Memphis Logistics Solutions, we pride ourselves on excellence and customer satisfaction. You will be the face of our company, handling inquiries, resolving issues, and ensuring our clients receive the best service possible. We offer competitive pay, comprehensive benefits, and a collaborative work environment.
Why Apply?
- Immediate start available
- Competitive hourly wage ($18 - $22/hr)
- Health, dental, and vision insurance
- Retirement savings plan (401k)
Don't miss this chance to advance your career in a thriving industry. Apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues to ensure high levels of customer satisfaction.
- Process orders, returns, and exchanges accurately and efficiently.
- Update customer information and maintain accurate records in our CRM system.
- Collaborate with the warehouse and sales teams to ensure seamless operations.
- Identify opportunities to improve service processes and customer experience.
Qualifications
- High school diploma or equivalent required; associate degree or technical certification is a plus.
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computer systems, Microsoft Office Suite, and CRM software.
- Ability to work in a fast-paced environment and handle high call volumes.