Job Description
Immediate opportunity available in Louisville, KY! Join our award-winning team and become part of a fast-paced environment where your skills make a real impact. We're seeking motivated individuals ready to jumpstart their careers with competitive benefits, growth opportunities, and a supportive culture.
Why Choose Us? Flexible scheduling, health insurance, paid training, and performance bonuses. No experience required – we provide comprehensive onboarding!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to optimize service workflows
- Meet/exceed daily performance metrics (CSAT, resolution rates)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to multitask in dynamic environments
- Basic computer proficiency (MS Office, CRM tools)
- Positive attitude and customer-focused mindset
- Availability for flexible shifts (including weekends)