Job Description
Join our award-winning team as a Customer Service Representative in the heart of San Antonio! We're urgently seeking empathetic professionals to deliver exceptional experiences for our diverse client base. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. Immediate start available for motivated candidates ready to make a difference.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions accurately in CRM systems (Salesforce experience a plus)
- Collaborate with support teams to resolve complex technical issues
- Identify upsell opportunities and cross-reference client needs
- Maintain detailed knowledge of products/services and policies
- Contribute to weekly performance improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environment
- Strong conflict resolution and de-escalation skills
- Proficiency with Microsoft Office and CRM platforms
- Bilingual (English/Spanish) required for San Antonio market
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings and weekends