Job Description
We're urgently seeking motivated Customer Service Representatives to join our dynamic team in San Antonio! As a key player in our client experience division, you'll deliver exceptional support and build lasting relationships. This is a rare opportunity to launch your career with a company that values growth, innovation, and your unique talents. Don't miss out on this urgent hiring drive – apply now to secure your future!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining SLA standards
- Document interactions accurately in CRM systems and update customer profiles
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities and contribute to revenue targets
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends
- Must pass background check and drug screening