Job Description
Join our award-winning customer service team in Charlotte, NC! We're urgently seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Immediate start available for qualified candidates ready to make a difference!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Identify process improvement opportunities
- Train new team members on service protocols
Qualifications
- 2+ years customer service experience in B2B/B2C environments
- Proficient in CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- High school diploma or equivalent required
- Availability for flexible shifts (including weekends)
- Basic technical troubleshooting knowledge
- Proven problem-solving abilities