Job Description
Immediate Opening: Join Our Dynamic Team in Atlanta! Nexus Solutions Inc. is urgently seeking motivated Customer Service Representatives to join our growing team. We offer competitive compensation, comprehensive benefits, and a fast-paced, collaborative environment. If you're passionate about delivering exceptional customer experiences and thrive in a high-energy setting, apply now!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and escalate complex problems to senior team members
- Maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for response time and resolution rate
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution skills
- Excellent written and verbal communication abilities
- Ability to multitask in a fast-paced environment
- Must be authorized to work in the US