Job Description
Immediate Opening: Join Our Dynamic Team in Austin!
We're urgently seeking a motivated Tech Support Specialist to join our growing team at Nexus Tech Solutions. This is a high-impact role requiring immediate availability for onboarding. If you're a tech-savvy problem-solver ready to hit the ground running, we want to hear from you today!
Why Join Us?
• Competitive salary and comprehensive benefits package
• Modern, collaborative work environment in Austin's tech hub
• Rapid career advancement opportunities
• Flexible work arrangements after initial onboarding
Responsibilities
- Provide first-line technical support for hardware/software issues
- Diagnose and resolve system problems across 50+ devices daily
- Document all ticket resolutions in CRM systems
- Collaborate with senior engineers on complex escalations
- Conduct user training sessions for new technology deployments
- Maintain inventory of IT assets and software licenses
- Support remote employees via video conferencing tools
Qualifications
- Minimum 2 years of IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS and cloud platforms (AWS/GCP)
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including occasional weekends
- Experience with ticketing systems (Jira, ServiceNow)
- Valid Texas driver's license for occasional site visits