Job Description
Join our dynamic team immediately as a Remote Tech Support Specialist in Minneapolis! We're urgently hiring tech professionals to deliver exceptional customer service and resolve complex technical challenges. This fully remote position offers immediate onboarding with flexible hours and comprehensive benefits. If you're passionate about technology and thrive in fast-paced environments, apply now to start your career journey today!
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues including OS, networking, and security
- Document troubleshooting steps and maintain detailed case records in CRM systems
- Collaborate with cross-functional teams to escalate complex technical problems
- Conduct remote system installations and configurations for new clients
- Monitor ticket queues to maintain SLA compliance and customer satisfaction
- Develop technical documentation and training materials for end-users
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network connectivity issues and security protocols
- Excellent written and verbal communication skills with customer-centric approach
- Ability to work independently with minimal supervision in remote environment
- Experience with ticketing systems (ServiceNow, Zendesk) and remote access tools