Job Description
Join our dynamic team at TechVision Solutions Inc. as an Entry Level IT Support Specialist! We're urgently hiring motivated individuals with a passion for technology to provide essential IT services across our San Francisco headquarters. This is your golden ticket to launch your career in tech with hands-on experience, mentorship from industry experts, and immediate start opportunities. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where innovation thrives. Don't miss this chance to grow professionally while making a tangible impact!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 50+ workstations
- Deploy and configure new devices including laptops, monitors, and peripherals
- Document all IT processes and incidents using ServiceNow ticketing system
- Assist in network maintenance and cybersecurity protocol implementation
- Collaborate with senior engineers on system upgrades and patch management
- Train employees on new software deployments and best practices
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems and Active Directory
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service mindset with strong problem-solving abilities
- Ability to prioritize tasks in a fast-paced environment
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional off-site equipment pickups