Job Description
Join our award-winning team in Los Angeles! We're urgently seeking energetic Part-Time Customer Service Representatives to deliver exceptional experiences to our diverse clientele. This flexible opportunity offers competitive pay, growth potential, and a vibrant work environment in the heart of LA. Perfect for students, professionals, and career changers seeking immediate employment with a supportive company culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for response times and resolution rates
- Identify opportunities to improve customer satisfaction processes
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Valid CA driver's license if field visits required
- Spanish bilingualism highly desirable