Job Description
Join our dynamic team at Horizon Retail Solutions and transform your career with part-time flexibility! We're urgently seeking passionate Customer Service Associates to deliver exceptional experiences at our Orlando headquarters. Enjoy competitive pay, comprehensive training, and a supportive environment designed for growth. Perfect for students, professionals seeking work-life balance, or career changers. Immediate openings available – apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product and service issues efficiently while maintaining high satisfaction rates
- Process orders, returns, and exchanges accurately in our CRM system
- Collaborate with cross-functional teams to escalate complex issues
- Document all interactions and maintain detailed case notes
- Contribute to process improvement initiatives
- Meet/exceed performance metrics including response times and resolution rates
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Availability to work flexible shifts including evenings/weekends
- Ability to multitask while maintaining attention to detail
- Positive attitude with commitment to teamwork