Job Description
Join our dynamic team at Metro Solutions Group, where we're urgently seeking motivated individuals for entry-level customer service positions in Houston, TX. No prior experience is required – we provide comprehensive training to help you succeed! As a key member of our support team, you'll assist clients, resolve inquiries, and contribute to our award-winning customer experience. We offer competitive pay, flexible scheduling, and opportunities for rapid advancement. If you're a quick learner with a passion for helping others, this is your chance to launch a rewarding career in Houston's thriving service industry.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions accurately in our customer database
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training sessions to enhance product knowledge
- Contribute to team goals and maintain positive customer satisfaction scores
Qualifications
- No prior experience required – we welcome career changers and recent graduates
- High school diploma or equivalent (GED accepted)
- Strong communication skills and a customer-first mindset
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and willingness to learn new software
- Reliable internet connection for remote work components
- Positive attitude and problem-solving aptitude
- Must be authorized to work in the United States