Job Description
Join our dynamic team in Boston's thriving tech hub! We're seeking an urgent IT Support Specialist to start immediately. This is your chance to launch your career in the USA with visa sponsorship assistance. Enjoy competitive benefits, professional growth, and a welcoming international environment. Don't miss this golden opportunity to start working tomorrow!
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues
- Manage helpdesk tickets and user requests via ticketing system
- Install, configure, and troubleshoot Windows/macOS environments
- Assist with network connectivity and security protocols
- Document IT procedures and knowledge base articles
- Collaborate with global IT teams on infrastructure projects
Qualifications
- 1-3 years of IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS and Active Directory
- Valid US work authorization or visa sponsorship eligibility
- Excellent English communication skills
- Ability to start work within 48 hours
- Strong problem-solving and customer service orientation