Job Description
We're urgently seeking a dedicated IT Support Specialist to join our dynamic team in San Antonio! This immediate-start opportunity offers a chance to make an impact while advancing your career in a fast-paced tech environment. If you're passionate about problem-solving and thrive in collaborative settings, we want to hear from you today. Don't miss this chance to become part of our innovative workforce in the heart of Texas.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Manage user accounts and access permissions across enterprise systems
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams to resolve complex IT challenges
- Monitor system performance and proactively address potential issues
- Train end-users on new technologies and best practices
Qualifications
- Associate degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years of hands-on IT support experience
- Proficiency with Windows OS and Active Directory
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Ability to work flexible hours including occasional weekends