Job Description
We're urgently seeking a dynamic IT Support Specialist to join our growing team in Charlotte, NC! This immediate-start opportunity offers a competitive salary, comprehensive benefits, and the chance to make an immediate impact in a fast-paced tech environment. If you're a tech-savvy problem-solver ready to hit the ground running, apply now!
Responsibilities
- Provide Tier 2/3 technical support for 150+ employees across hardware, software, and network systems
- Deploy and manage cloud infrastructure solutions including AWS and Azure
- Implement cybersecurity protocols to protect company data and systems
- Collaborate with cross-functional teams on IT projects and system upgrades
- Document IT processes and create knowledge base articles for team training
- Monitor system performance and proactively address technical issues
Qualifications
- 3+ years of experience in IT support or systems administration
- CompTIA Network+ or Security+ certification required
- Proficiency in Windows Server, Active Directory, and virtualization
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Strong analytical skills and ability to troubleshoot complex issues
- Excellent written and verbal communication skills